We ship worldwide. Our domestic (UK) shipping rate differs from our international shipping rate.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your Order, we will contact you via email or telephone.
Shipping rates & delivery estimates
All domestic shipping to the UK is free of charge on orders £77+
We charge a £3 flat rate delivery fee for UK shipping.
We use Royal Mail Tracked 48 for our flate rate service.
We charge £7 for Next Day delivery fee for UK shipping.
We use Royal Mail Tracked 24 with Signature for our next day service.
International Shipping Policy
We charge a £12-£15 flat delivery rate for international shipping. We currently deliver to United States – Canada – Australia – New Zealand –
Norway – Switzerland – Iceland.
We use Royal Mail International Tracked & Signed. Delivery times vary per country.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Tracked is not available for Canada – Australia – Norway.
However, Tracked is available for those territories.
Customs, Duties and Taxes
Cloé Hedger is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
Cloé Hedger is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, please contact us.